CANCELLATION POLICY
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason residing in Germany. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
All products come with our authenticity guarantee.
Outside of Germany ALL purchases are final, no refunds or exchanges.
To exercise your right of withdrawal, you must inform us (Vansteph GmbH, Widenmayerstr 50, 80538 Munich, Germany, …………………………………….) of your decision to withdraw from this contract by means of a clear declaration (letter sent by post e-mail, both need to be confirmed as received). You can use the attached sample withdrawal form for this purpose, but it is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, excluding delivery costs and additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us). Payment will be authorized until we have received the goods back in the condition provided AND an intact seal. Without the seal we will not accept the returned item.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Return shipment has to be made with DHL, FEDEX or UPS and fully insured. In case you fail to do and the parcel is lost you will not be reimbursed.
The right of withdrawal does not apply, inter alia, to contracts
– for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of revocation shall expire prematurely, inter alia, in the case of contracts
– for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.
Sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back).
To (Vansteph GmbH, Widenmayerstr 50, 80538 Munich, …………………………………….):
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*).
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– Ordered on (*)/received on (*)
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– Name of the consumer(s)
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– Address of consumer(s)
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– Signature of the consumer(s) (only in case of paper communication)
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– Date
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(*) Delete where inapplicable.